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Return and Refund Policy

Refund and Cancellation Policy for Pointo Network Membership:

  • A one-time, non-refundable "Enrollment Fee" is required for drivers to join the Pointo network.

  • An interest-free security deposit, as specified, must be deposited by the driver before renting batteries from the company.

  • If a driver terminates their relationship with the company and later rejoins the Pointo network, they are required to make fresh payments for the Enrollment Fee and security deposit.

  • The driver is obligated to pay a daily, weekly, or monthly charge, as specified, for battery rental, regardless of daily usage. This "Daily Charge" is payable at the designated station during battery collection.

  • The company reserves the right to amend or modify Battery Rental Charges or associated payment conditions. Drivers will be notified in advance, and they can terminate the agreement if they do not wish to adhere to the modifications. In such cases, the driver forfeits the Enrollment Fee.

  • The company has the authority to adjust any outstanding dues against the security deposit. The remaining security deposit will be refunded to the driver within 30 days of agreement termination.

  • If the agreement is terminated by the driver for any reason or by the company for cause, the Enrollment Fee will be forfeited by the driver or retained by the company, as applicable.

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